For the past eight years, customer satisfaction and continuous improvement have been at the core of AMERICAN SYSTEMS' success in managing and operating call centers and help desks for various government and commercial customers. We have significant experience in all phases of managing, operating, consolidating, and executing call center and help desk functions to achieve the missions and meet the service level agreements (SLAs) described in the customer's performance work statements.
Our call center and help desk efforts are based on the following:
- Commitment to industry best practices
- ISO 9001:2000 registration
- Help Desk 2000 certifications (information center directors, managers, knowledge managers, and customer service professionals)
- Integration of automated tools and technologies
- Pattern of Excellence: AMERICAN SYSTEMS has a proven record of operating and consolidating information centers and help desks successfully.
AMERICAN SYSTEMS personnel have extensive experience operating help desks, but, when necessary, we use resources to ensure best industry practices.
Past performance demonstrates that AMERICAN SYSTEMS can rapidly hire and assemble a highly effective staff that understands and meets diverse and unique customer requirements, successfully manages and executes call center and help desk operations in a cost-effective manner, and delivers on-site professional and technical services at customer facilities.